Flow in Cycle is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure, and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, email addresses, phone numbers, and other contact details.

This Personal Information is obtained in many ways including:
– when you subscribe to our newsletter or download free resources
– during coaching sessions or workshops
– via our website www.flowincycle.com.au 

 – through email correspondence
– through cookies and third-party tools such as Kajabi (our website platform), email marketing services, and analytics tools

We collect your Personal Information for the primary purpose of delivering our services to you — such as coaching, courses, workshops, and providing you with educational resources. We may also use your Personal Information for closely related secondary purposes, in circumstances where you would reasonably expect such use or disclosure.

You may unsubscribe from our mailing list or marketing communications at any time by contacting us or using the unsubscribe link in our emails.

When we collect Personal Information, we will explain why we are collecting it and how we plan to use it, wherever appropriate and possible.

Sensitive Information

Sensitive information, as defined by the Privacy Act, includes data such as information about your health, beliefs, or background. If we collect any sensitive information, it will be used only:

– for the purpose for which it was provided
– for a related secondary purpose that is directly connected to the primary purpose
– with your consent
– or where required or authorised by law

Third Parties

Where reasonable and practicable, we will collect your Personal Information only from you. However, in some cases, we may receive information from third parties (e.g. Kajabi, Stripe, Google, or Zoom). If we do, we will take reasonable steps to ensure you are aware of the information provided to us.

Disclosure of Personal Information

Your Personal Information may be disclosed in circumstances such as:

– to third-party platforms that support our business (e.g. website hosting, email service providers, payment processors), only as necessary to deliver our services
– where you have given consent
– where required or authorised by law

We do not sell or share your personal data with unaffiliated third parties for their marketing purposes.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, unauthorised access, modification, or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or de-identify it. Some information may be retained in client files, which we are required to keep for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and request to update or correct it, subject to certain exceptions. If you would like to do so, please contact us in writing.

Flow in Cycle will not charge a fee for an access request, but may charge a small administrative fee for providing a copy of your information. We may also require proof of identity before releasing any information.

Maintaining the Quality of Your Personal Information

It’s important to us that your Personal Information is accurate, complete, and up-to-date. If you find that any information we hold is incorrect or outdated, please let us know so we can correct it and continue delivering our services effectively.

Policy Updates

This Privacy Policy may change from time to time and will be updated on our website. We encourage you to review it periodically to stay informed about how we manage your information.

Privacy Policy Complaints and Enquiries

If you have any questions or complaints about our Privacy Policy, please contact us at:

Flow in Cycle
1470 Bass HIghway, Grantville, VIC
Email: hello@flowincycle.com
Phone: 0448 382 467